2024 Ankki

Technical Support and Services ANKKI Technology has a strong technical team and provides localized services through its branches with the Shenzhen headquarters at the core. The company adheres to a customer-centric approach, striving for excellent service.

Technical Support Services

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Frequently Asked Questions

Technical Support and Services

ANKKI technology service system covers the needs of different customer groups, providing free technical support services and value-added technical services.

Pre-sales consulting services

Provide professional and comprehensive consulting services such as product introduction, demand analysis, technical Q&A, solution recommendation, etc. to help customers realize the value of data security protection.

Equipment Inspection Service

Adopting standardized service process, automated inspection method, regular inspection of hardware and software operation during the maintenance period, system performance diagnosis, optimization services, including system hardware stability (CPU, memory, storage, etc. is sufficient), whether the function is in effect, to ensure the normal operation of the product.

Product Warranty Service

During the warranty period, we provide diversified services such as software and hardware troubleshooting, version upgrade, vulnerability repair, rule base upgrade, telephone hotline support, remote technical support, on-site technical support, on-site spare parts replacement, and emergency turnaround of spare machines.

Emergency Response Service

Provide rapid response and on-site or remote technical support services based on security incidents directly to end customers, and help users to locate, trace and dispose of the products used by our company.

Strategy Optimization Service

For high standard and high demand customer groups, want to use good products and can play a value, but lack of professional technical personnel, can not be well configured, with the customer to develop data security protection strategy, and continuous tracking, improvement and optimization.

Risk Mining Service

Oriented to high standard and high demand customer groups, focusing on the value of product results, through the combination of security products and security services, regular mining and analysis of risk events to reduce the pressure of security operation and maintenance。

Service Process

ANKKI Technology adopts the ITR customer service process, which is customer-centered, opening up the entire service process from problem discovery to problem resolution, and creating a closed loop of service in an end-to-end manner.